Protection of Your Personal Data at kkcuci

Definitions and Scope of This Policy

This Privacy Policy ("Policy") is published by kkcuci and applies to all users who register or use the online gambling platform accessible through the kkcuci website. "Personal Information" as referred to in this Policy covers any data that can identify you directly or indirectly as an individual, including your name, identification card number, email address, mobile phone number, payment information and platform usage data.

This Policy does not apply to third-party websites or services that may be linked on our platform. kkcuci is not responsible for the privacy practices of any external entity.

Information We Collect

kkcuci collects your personal information through the following means:

• Account Registration: Full name, date of birth, identification card number (MyKad), email address, mobile phone number and the password chosen by you.
• Identity Verification: A copy of a valid identification document such as a MyKad or passport to fulfil Know Your Customer (KYC) requirements under our international licence.
• Financial Information: Bank account number, e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information and deposit and withdrawal transaction data.
• Platform Activity Data: Betting records, game history, session duration, bonus preferences and usage patterns that help us provide a better service.
• Technical Data: IP address, device type, operating system, web browser type, cookie data and access log information.
• Communications: Any messages, enquiries or complaints you send to our 24/7 customer support team.

Purpose of Data Collection and Use

We use the information collected solely for legitimate and necessary purposes, including:

• Creating and managing your member account on the kkcuci platform.
• Processing deposit and withdrawal transactions securely.
• Verifying your identity to comply with international licensing requirements and prevent fraud.
• Informing you about promotions, bonuses and the latest offers related to your account — only if you have given consent to receive such communications.
• Detecting and investigating any suspicious activity or violations of the platform's Terms and Conditions.
• Improving the functionality, security and overall user experience on our platform.
• Complying with legal obligations and regulations imposed on us as a licensed gambling platform operator.

Legal Basis for Data Processing

The table below summarises the legal basis for each category of data processing we carry out:

Sharing Information with Third Parties

kkcuci does not sell or disclose your personal information to outside parties for commercial purposes. However, we may share data with selected categories of third parties in the following limited situations:

• Payment Service Providers: Payment processors handling FPX, Touch 'n Go eWallet, DuitNow, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH) transactions are granted limited access solely as needed to complete the transactions.
• Technology Service Providers: Companies that support the technical operations of our platform, such as server hosting, are subject to strict confidentiality agreements.
• Regulatory and Enforcement Bodies: When required by law, court order or a valid request from the relevant authorities.
• Game Software Providers: Anonymised data required for technical game purposes only, without any personally identifying details.

All such data sharing is carried out with contractual controls that ensure the receiving party maintains a level of privacy protection equivalent to our own standards.

Data Retention Period

kkcuci retains your personal information for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will retain certain records for a period required by legal and international licensing regulations — typically between three and seven years — before those records are permanently deleted or anonymised.

Technical data and access logs are retained for a shorter period for security and troubleshooting purposes only.

Your Rights as a User

As a kkcuci member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may update or correct any inaccurate or incomplete information through your account settings.
• Right of Erasure: You may request deletion of your personal data, subject to legal obligations that may require us to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time at no charge.
• Right to Restriction: In certain situations, you may request that the processing of your data be restricted while a dispute or review is being carried out.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another platform.

To exercise any of the above rights, contact our customer support team via live chat or our support email.

Information Security

kkcuci applies multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These include data encryption during transmission and storage, role-based access controls, continuous system monitoring and regular security audits.

While we take reasonable measures, no online security system is entirely foolproof. We encourage you to play your part in keeping your account secure by choosing a strong password, not sharing your login details, and contacting us immediately if you suspect any suspicious activity on your account.

Cookies and Tracking Technologies

kkcuci uses cookies and similar technologies to improve the user experience, maintain login sessions and collect anonymous analytics data. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the platform for improvement purposes.
• Preference Cookies: Store your choices such as language settings and display preferences for ease of use.

You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

Children's Privacy and Age Restriction

The kkcuci platform is for users aged 21 and above only. We do not knowingly collect or process personal information from any individual under the age of 21. If we find that we have collected data from an individual below the stipulated age limit, the account in question will be suspended immediately and all related data will be deleted.

If you are aware that someone under the age of 21 has registered or is using our platform, please notify our support team immediately through the available channels.

Changes to This Policy

kkcuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to you via a notification on the platform or through the email registered to your account.

The date of the current version of this Policy is shown at the top of this page. Continued use of the kkcuci platform after any changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

Contact Us About Privacy

Any enquiries, complaints or requests relating to your privacy and personal data protection may be submitted to our team through the following channels:

• Live Chat: Available 24/7 in Malay and English through the kkcuci platform.
• Support Email: [email protected]

We are committed to responding to all privacy-related enquiries within a reasonable time. Our 24/7 customer support team is ready to assist you in Malay and English.